Member Experience & Front Desk Specialist

Talentify; Mankato (MN); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Wellness resources

Employee discounts

Flexible schedule

Health, Dental and Vision Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

Job summary

Talentify is seeking a Customer Service Representative to help create a positive member experience by delivering superior service to members, prospective members, and guests. The role reports to the Club Manager and supports front desk operations, tours, sign-ups, and account updates.

Ideal candidates will have strong customer service skills, honesty, and basic computer proficiency. The position emphasizes teamwork, communication, and a friendly, professional demeanor.

Qualifications

• Strong customer service skills required.
• Basic computer proficiency required.

Responsibilities

• Greet and assist potential members to create a positive experience.
• Handle front desk tasks: answer calls, provide information, schedule tours, assist with sign-ups and cancellations, and update member accounts.
• Facilitate member services issues and refer to Club Manager/Team Lead as needed.
• Maintain the neatness and cleanliness of the club.

Skills

Strong customer service skills

Basic computer proficiency

Honesty and good work ethic

Job description

Talentify is seeking a Customer Service Representative to help create a positive member experience by delivering superior service to members, prospective members, and guests. The role reports to the Club Manager and supports front desk operations, tours, sign-ups, and account updates.

Ideal candidates will have strong customer service skills, honesty, and basic computer proficiency. The position emphasizes teamwork, communication, and a friendly, professional demeanor.