Member Experience Specialist - Growth & Gym Perks

Talentify; Lincoln (NE); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Gym Membership

Advancement opportunities

Training & development

Bonus based on performance

Job summary

Talentify in Lincoln, NE seeks a Member Services Representative to be the friendly face of the club, delivering exceptional customer service and supporting member needs. You will greet guests, check in members, process payments, promote services, and help manage front desk activities with a professional demeanor.

This role emphasizes member satisfaction and retention through attentive service. You will also handle scheduling, club communications, and basic retail support, contributing to a

Qualifications

• High school diploma or equivalent required.
• Minimum age of 18 years.
• Previous customer service, hospitality, retail, or front desk experience preferred.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Demonstrated commitment to providing exceptional customer service.
• Current CPR Certification required or ability to obtain certification within a designated timeframe.

Responsibilities

• Greet all members and guests in a friendly, professional, and welcoming manner.
• Check in members and guests accurately and efficiently per policies.
• Communicate club events, promotions, and important announcements.
• Process payments for club amenities and services.
• Schedule member services, including tanning and hydro-massage.
• Promote and sell retail products and club services.
• Maintain a clean, organized front desk and participate in events as needed.
• Support daily front desk operations and assist with team projects.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Professional appearance

Education

High school diploma

Tools

Club management software

Job description

Talentify in Lincoln, NE seeks a Member Services Representative to be the friendly face of the club, delivering exceptional customer service and supporting member needs. You will greet guests, check in members, process payments, promote services, and help manage front desk activities with a professional demeanor.

This role emphasizes member satisfaction and retention through attentive service. You will also handle scheduling, club communications, and basic retail support, contributing to a