Member Experience & Front Desk Specialist (Free Membership)

Planet Fitness; Saint Paul (MN); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Free membership

Health insurance

Dental insurance

Vision insurance

Short-term disability

Life insurance

Advancement opportunities

Job summary

Planet Fitness PF Baseline Fitness is seeking a Customer Service Representative in Saint Paul to drive new member sales and deliver an exceptional member experience. This role supports front desk operations and member services at our club, with responsibilities spanning sign-ups, tours, check-ins, and inquiries.

The position offers flexible status (Full Time/Part Time) and requires a friendly, proactive customer-focused approach aligned with our brand standards.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks.
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Skills

Customer service

Communication skills

Basic computer proficiency

Job description

Planet Fitness PF Baseline Fitness is seeking a Customer Service Representative in Saint Paul to drive new member sales and deliver an exceptional member experience. This role supports front desk operations and member services at our club, with responsibilities spanning sign-ups, tours, check-ins, and inquiries.

The position offers flexible status (Full Time/Part Time) and requires a friendly, proactive customer-focused approach aligned with our brand standards.