Member Experience Specialist (Front Desk & Sales)

Planet Fitness; Cedar Falls (IA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and onefamily

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness is seeking a member services associate at our Cedar Falls location. You will greet guests, assist with sign-ups and memberships, answer questions, and help ensure a welcoming, clean club environment.

The role focuses on delivering outstanding customer service, handling front desk tasks, and supporting members and prospective members with a friendly, professional approach.

Qualifications

• Customer service experience preferred.
• Basic computer skills required.
• Honesty and a strong work ethic.

Responsibilities

• Greet and assist potential members, delivering a positive experience.
• Handle front desk tasks and answer phone inquiries.
• Assist with member check-ins, sign-ups, cancellations, and account updates.
• Facilitate member questions and forward to the Club Manager or supervisor as needed.
• Maintain cleanliness and neatness of the club.

Skills

Customer service

Communication

Listening

Problem solving

Diplomacy

Job description

Planet Fitness is seeking a member services associate at our Cedar Falls location. You will greet guests, assist with sign-ups and memberships, answer questions, and help ensure a welcoming, clean club environment.

The role focuses on delivering outstanding customer service, handling front desk tasks, and supporting members and prospective members with a friendly, professional approach.