Member Experience & Sales Specialist

Planet Fitness; Coralville (IA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and oneFamily

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness in Coralville, IA is seeking a customer service focused team member to drive new member sales and create a positive member experience through outstanding service. You will greet guests, provide tours, and assist with sign-ups and account updates.

The role includes front desk responsibilities, handling phone inquiries, and helping with member check-ins and cancellations while maintaining a clean club environment and offering support for member questions.

Qualifications

• Experience delivering high-quality customer service to members.
• Ability to communicate clearly with customers and team.
• Willingness to greet and assist prospective members.
• Basic computer proficiency for sign-ups and schedule updates.

Responsibilities

• Greet and assist potential members to create a positive first impression.
• Handle front desk tasks including phone inquiries and tours.
• Assist with member sign-ups, check-ins, cancellations, and renewals.
• Maintain club cleanliness and support member services issues.

Skills

Customer service

Communication

Listening

Problem solving

Job description

Planet Fitness in Coralville, IA is seeking a customer service focused team member to drive new member sales and create a positive member experience through outstanding service. You will greet guests, provide tours, and assist with sign-ups and account updates.

The role includes front desk responsibilities, handling phone inquiries, and helping with member check-ins and cancellations while maintaining a clean club environment and offering support for member questions.