Member Experience Specialist - Front Desk & Sales

Planet Fitness; Clinton (IA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Free uniforms

Training & development

Employee discounts

Dollars for Scholars

Employee Appreciation

Health Insurance

Dental Insurance

Vision Insurance

Critical Illness Insurance

Short Term Disability

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness in Clinton, IA seeks a Customer Service Representative to drive new member sales and deliver an exceptional member experience through superior customer service. You will support front desk operations, tours, sign-ups, cancellations, and account updates.

Responsibilities include greeting members, handling calls, assisting with inquiries, and ensuring the club remains clean and welcoming for all guests and members.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Answering phone calls and assist with questions or concerns.
• Taking info calls and tours; assist in member sign-ups, cancellations, and check-ins.
• Maintain neatness/cleanliness of the club.

Skills

Strong customer service skills

Basic computer proficiency

Job description

Planet Fitness in Clinton, IA seeks a Customer Service Representative to drive new member sales and deliver an exceptional member experience through superior customer service. You will support front desk operations, tours, sign-ups, cancellations, and account updates.

Responsibilities include greeting members, handling calls, assisting with inquiries, and ensuring the club remains clean and welcoming for all guests and members.