Member Experience Specialist — Front Desk & Sales

Planet Fitness; Ankeny (IA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Free Membership for self and one family member or friend

Advancement Opportunities

Employee Appreciation Program

Pet Insurance

Dollars for Scholars Program

Short Term Disability Insurance

Voluntary Life Insurance

Critical Illness Insurance

Accident Insurance

HSA

Team Member Support Team

Job summary

A leading fitness company is seeking a Customer Service Representative to enhance member experiences and facilitate sales. This role involves a variety of tasks, including greeting potential members, handling inquiries, and maintaining an orderly club environment, all while delivering exceptional customer service. Suitable candidates should possess strong interpersonal skills and a solid work ethic, contributing positively to the club's welcoming atmosphere.

Qualifications

• Strong customer service skills essential for member interaction.
• Honesty and good work ethic required.

Responsibilities

• Greet and assist potential members at the front desk.
• Handle customer inquiries via phone and in-person.
• Facilitate member services and maintain club cleanliness.

Skills

Customer Service

Listening

Problem Solving

Communication

Education

Basic Computer Proficiency

Job description

A leading fitness company is seeking a Customer Service Representative to enhance member experiences and facilitate sales. This role involves a variety of tasks, including greeting potential members, handling inquiries, and maintaining an orderly club environment, all while delivering exceptional customer service. Suitable candidates should possess strong interpersonal skills and a solid work ethic, contributing positively to the club's welcoming atmosphere.