Member Experience Specialist (Front Desk & POS)

Planet Fitness; Richmond (VA); Presencial; USD 17.000 - 21.000; Jornada completa

Descripción de la vacante

Planet Fitness in Richmond, VA is seeking a Member Services Representative to deliver a friendly, judgement-free experience to members and guests. You will greet people, help with check-ins, give tours and answer questions, while maintaining a clean, safe facility.

This role requires basic computer skills, reliable attendance, strong communication, and teamwork. Training will cover policies, POS usage, and customer service excellence in a fast-paced gym environment.

Formación

• Customer service experience preferred.
• Basic computer proficiency with attention to detail.
• Punctual and reliable, strong communication.
• Ability to work well in a team and learn new tasks.
• Problem-solving mindset and ability to follow instructions.

Responsabilidades

• Greet members and guests, always providing exceptional customer service.
• Answer phones courteously and assist callers with questions.
• Check members in and provide club tours to prospective members.
• Communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely manner using the POS system.
• Process beverage or merchandise purchases on the POS system.
• Maintain front desk area and lobby cleanliness and order.
• Regular cleaning and upkeep of the facility and equipment.
• Support operations by following policies and completing trainings.

Conocimientos

Customer Service

Attention to detail

Punctuality

Communication

Teamwork

Willingness to learn

Problem solving

Independent work

Computers

Herramientas

POS system

Descripción del empleo

Planet Fitness in Richmond, VA is seeking a Member Services Representative to deliver a friendly, judgement-free experience to members and guests. You will greet people, help with check-ins, give tours and answer questions, while maintaining a clean, safe facility.

This role requires basic computer skills, reliable attendance, strong communication, and teamwork. Training will cover policies, POS usage, and customer service excellence in a fast-paced gym environment.