Member Experience Specialist - Gym Front Desk & Tours

Planet Fitness; Fredericksburg (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness in Fredericksburg, VA, seeks a friendly Member Services Representative. You will greet members and guests, answer questions, check in members, and provide tours to prospective members. You’ll also handle phone inquiries, communicate events, and process memberships using the POS system.

This role requires punctuality, reliability, and teamwork in a busy fitness environment. You’ll maintain a clean lobby and assist with daily club operations while delivering a welcoming,

Qualifications

• Customer service experience preferred.
• Basic computer proficiency and strong attention to detail.
• Punctual, reliable and able to work well in a team.

Responsibilities

• Greet members and guests, always providing exceptional customer service.
• Answer phones courteously and assist callers with questions.
• Check members in and provide club tours to prospective members.
• Communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely, professional manner.
• Process beverage or merchandise purchases on the POS system.
• Utilize POS system to assist with new memberships and existing membership questions.
• Keep front desk and lobby clean and orderly; support overall club operations.
• Cleaning and upkeep of facility including equipment, windows, trash, and weights.
• Complete trainings and adapt to new policies as assigned.

Skills

Customer Service

Computer literacy

Attention to detail

Punctuality

Communication

Team player

Learner mindset

Problem solving

Instructions compliance

Tools

POS system

Job description

Planet Fitness in Fredericksburg, VA, seeks a friendly Member Services Representative. You will greet members and guests, answer questions, check in members, and provide tours to prospective members. You’ll also handle phone inquiries, communicate events, and process memberships using the POS system.

This role requires punctuality, reliability, and teamwork in a busy fitness environment. You’ll maintain a clean lobby and assist with daily club operations while delivering a welcoming,