Member Experience Specialist: Front Desk & New Member Sales

Planet Fitness; Saint Paul (MN); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one other

Job summary

Planet Fitness in Saint Paul, MN is seeking a Customer Service Representative to drive new member sales and deliver a superior member experience. You will greet members, handle front desk duties, process sign-ups and cancellations, and assist with member services while keeping the club clean and welcoming.

The role supports the Club Manager and involves interactions with members, guests and prospective members to ensure a positive gym experience at all times.

Qualifications

• Minimum Qualifications include honesty and a strong work ethic.
• Strong customer service skills are required.
• Basic computer proficiency is required.

Responsibilities

• Greet and meet potential members to provide a great customer experience.
• Handle front desk tasks including answering phone calls, taking information calls and tours, and assisting with sign-ups/cancellations.
• Assist with member check-ins and update member accounts as needed.
• Facilitate member services issues and escalate to the Club Manager or Team Lead as needed.
• Maintain the cleanliness and neatness of the club.

Job description

Planet Fitness in Saint Paul, MN is seeking a Customer Service Representative to drive new member sales and deliver a superior member experience. You will greet members, handle front desk duties, process sign-ups and cancellations, and assist with member services while keeping the club clean and welcoming.

The role supports the Club Manager and involves interactions with members, guests and prospective members to ensure a positive gym experience at all times.