Member Experience Specialist — Front Desk & Club Tours

Planet Fitness; Stone Mountain (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Flynn Group is seeking a Member Services Representative to join Flynn Fitness environments. You will greet members, handle inquiries, and assist with tours and memberships, delivering a welcoming, judgement-free experience in a fast-paced club setting.

The role emphasizes friendly communication, reliability, team collaboration, and adherence to safety and cleanliness standards across the facility.

Qualifications

• Customer Service experience preferred.
• Basic computer proficiency and strong attention to detail.
• Willingness to learn and adapt, with reliable attendance.

Responsibilities

• Greet members and guests and provide exceptional service.
• Answer phones and assist callers with inquiries.
• Check members in and conduct club tours for prospective members.
• Communicate updates and events to members and guests.
• Maintain front desk and lobby cleanliness; assist with merchandise.
• Support operations by following policies and completing trainings.

Skills

Customer service

Computer proficiency

Attention to detail

Punctuality

Communication

Teamwork

Adaptability

Problem solving

Independence

Tools

POS system

Job description

Flynn Group is seeking a Member Services Representative to join Flynn Fitness environments. You will greet members, handle inquiries, and assist with tours and memberships, delivering a welcoming, judgement-free experience in a fast-paced club setting.

The role emphasizes friendly communication, reliability, team collaboration, and adherence to safety and cleanliness standards across the facility.