Member Experience Specialist - Gym Front Desk

Planet Fitness; Leander (TX); On-site; USD 42,000 - 100,000; Full time

Benefits offered by this job

Free Planet Fitness Black Card/Mใช้ฟรี

Health Insurance Benefits

Paid Time Off (PTO)

Paid Parental Leave

Employee Assistance Program (EAP)

Job summary

Excel Fitness, a Planet Fitness franchise group based in Austin, TX, seeks friendly front desk team members. Start at the front desk and help deliver a top-notch member experience with clean facilities and smooth check-ins.

Typical paths show base salaries beginning at $42k as a GM, $60k as a Regional Manager, and over $100k as a Regional Director, reflecting strong growth potential within the franchise network.

Qualifications

• High School Diploma or GED equivalent required.
• Must be 18 years of age or older.
• Stand/walk continually during shift.
• Occasionally lift up to 50 lbs.
• Ability to work 3rd shift (overnights).
• Customer service mindset and reliability.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Take tours and assist with new account sign-up.
• Update member accounts as needed.
• Respond to member questions and concerns promptly.
• Perform detailed cleaning in all areas of the facility.
• Close shift for the business day.
• Create a bank deposit for next day.

Skills

Customer service

Punctuality

Reliability

Professional communication

Education

High School diploma/GED

Job description

Excel Fitness, a Planet Fitness franchise group based in Austin, TX, seeks friendly front desk team members. Start at the front desk and help deliver a top-notch member experience with clean facilities and smooth check-ins.

Typical paths show base salaries beginning at $42k as a GM, $60k as a Regional Manager, and over $100k as a Regional Director, reflecting strong growth potential within the franchise network.