Member Experience Specialist – Front Desk & Growth

Planet Fitness - Excel Fitness; Waco (TX); On-site; USD 30,000 - 54,000; Full time

Benefits offered by this job

MyFlexPay

FREE Black Card Membership

Employee Assistance Program (EAP)

Paid Time Off

Paid Parental Leave

Health Insurance Benefits

Job summary

Planet Fitness - Excel Fitness in Austin, TX, seeks team players for front desk roles at our growing club network. You will provide a positive member experience through friendly service and a clean facility, assisting members with sign-ups and account updates.

As we expand to 90+ clubs, top performers can advance to GM, regional manager, or regional director roles with salaries starting at $42k for a GM and up to six figures for regional leadership.

Qualifications

• High School diploma or GED required.
• Must be 18 years or older.
• Excellent customer service and communication skills.
• Punctuality and reliability a must.

Responsibilities

• Check members into the system.
• Take prospective members on tours and assist with sign-up of new accounts.
• Facilitate updates to member accounts as needed.
• Respond to member questions professionally and escalate to management when required.
• Perform detailed cleaning in all areas of the facility.

Skills

Customer service

Punctuality

Reliability

Communication

Team player

Education

High School diploma/GED

Job description

Planet Fitness - Excel Fitness in Austin, TX, seeks team players for front desk roles at our growing club network. You will provide a positive member experience through friendly service and a clean facility, assisting members with sign-ups and account updates.

As we expand to 90+ clubs, top performers can advance to GM, regional manager, or regional director roles with salaries starting at $42k for a GM and up to six figures for regional leadership.