Front Desk Member Experience Specialist

Planet Fitness; Owasso (OK); On-site; USD 42,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Parental leave

Training & development

Vision insurance

Wellness resources

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Free uniforms

Free food & snacks

Job summary

Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 130+ clubs, is seeking front desk team players to create a positive member experience and maintain club cleanliness.

We offer advancement from the front desk to regional leadership, with base salaries noted for leadership roles rising from $42k to over $100k. Join our team for training, benefits, and long-term career opportunities.

Qualifications

• Provide exceptional customer service to members and guests.
• Check members into the system and process sign-ups.
• Assist with tours and onboarding for new members.
• Support updates to member accounts and respond to inquiries.
• Maintain a clean, welcoming facility and adhere to safety protocols.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Take prospective members on tours then assist them with the new account sign-up process
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Detailed cleaning in all areas of the facility.
• Close shift for that business day.
• Create a bank deposit for next day.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• People with positive mental attitudes excel here!
• Customer service background preferred.

Skills

Customer service

Front desk operations

Team player

Flexibility

Education

High School diploma/GED

Job description

Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 130+ clubs, is seeking front desk team players to create a positive member experience and maintain club cleanliness.

We offer advancement from the front desk to regional leadership, with base salaries noted for leadership roles rising from $42k to over $100k. Join our team for training, benefits, and long-term career opportunities.