Member Experience Specialist — Front Desk

Planet Fitness; Town of Florida (NY); On-site; USD 19,000 - 25,000; Part time

Job summary

Planet Fitness is seeking a Front Desk Associate to be the friendly first point of contact for members and guests, ensuring a welcoming, clean, and organized club environment. You will handle check-ins, answer questions about memberships and services, assist with billing tasks, guide members to resources, and maintain the front desk area and common spaces.

The role requires a positive attitude, excellent communication, the ability to multitask in a fast-paced gym, and flexibility to work

Qualifications

• Previous customer service experience preferred.
• Able to work in a fast-paced environment.
• Strong communication and people skills.
• Flexible hours, including evenings and weekends.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Assist members with membership options and services; answer questions.
• Check-in members and process billing/renewals; keep front desk organized.

Skills

Customer service

Communication

Interpersonal skills

Basic computer skills

Positive attitude

Education

High school diploma or equivalent

Job description

Planet Fitness is seeking a Front Desk Associate to be the friendly first point of contact for members and guests, ensuring a welcoming, clean, and organized club environment. You will handle check-ins, answer questions about memberships and services, assist with billing tasks, guide members to resources, and maintain the front desk area and common spaces.

The role requires a positive attitude, excellent communication, the ability to multitask in a fast-paced gym, and flexibility to work