Member Experience Specialist — Front Desk

Planet Fitness; Orange (CT); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Vision insurance

Paid time off

Employee discount

LTD

STD

Free Black Card membership

Job summary

Planet Fitness is seeking a Front Desk Associate to greet members, handle transactions, and promote fitness programs in a friendly, customer-focused environment. The role involves assisting members, answering questions, and maintaining a clean club while supporting sales of products and promotions.

The job emphasizes reliable, energetic, and courteous service with a willingness to work a flexible schedule and in-person shifts at our Connecticut facility.

Qualifications

• Six months face-to-face customer service experience in a retail environment or 1 year fitness experience preferred.
• Minimum age 18 and ability to lift up to 50 pounds, practical for a gym setting.

Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner.
• Respond promptly to member needs and provide gracious telephone service.
• Resolve customer concerns with strong communication and problem-solving skills.
• Maintain club cleanliness for up to 50% of the shift.
• Drive revenue by communicating benefits of products and promotions.

Skills

Customer service

Communication

Problem-solving

Multitasking

Flexible schedule

Self-starter

Teamwork

Education

High School Diploma or Equivalent

Job description

Planet Fitness is seeking a Front Desk Associate to greet members, handle transactions, and promote fitness programs in a friendly, customer-focused environment. The role involves assisting members, answering questions, and maintaining a clean club while supporting sales of products and promotions.

The job emphasizes reliable, energetic, and courteous service with a willingness to work a flexible schedule and in-person shifts at our Connecticut facility.