Member Experience & Front Desk Specialist

Crunch Fitness; El Paso (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Subsidized health insurance (medical,

Basic Life and AD&D

Short-term disability

Free gym membership

Job summary

Crunch Fitness - Undefeated Tribe is hiring a Member Services Representative at our El Paso club. You will be the welcoming face of the gym, assisting with membership sales, check-ins, and promoting programs like tanning and group fitness. Join a fast-growing franchise with a strong emphasis on service excellence and member experience.

Ideal candidates are energetic, detail-oriented, and able to multitask in a busy front desk environment. CPR/AED certification is required within 30 days of hire.

Qualifications

• Minimum 1 year of experience in a service-oriented position preferred.
• Strong customer service orientation.
• CPR/AED certification required (can be obtained within 30 days of hire).
• Ability to communicate effectively in reading and writing.

Responsibilities

• Greet members and guests warmly and enthusiastically.
• Assist with membership, retail, and tanning product sales.
• Promote membership privileges including tanning, group fitness, and childcare.
• Check-ins for all members and guests; resolve issues per procedures.
• Answer phones professionally and forward events to members and guests.
• Maintain a clean, organized front desk and lobby; support events and initiatives.

Skills

Customer service

Effective communication

Reading/writing skills

Education

High school diploma or GED

Tools

CPR/AED certification

Job description

Crunch Fitness - Undefeated Tribe is hiring a Member Services Representative at our El Paso club. You will be the welcoming face of the gym, assisting with membership sales, check-ins, and promoting programs like tanning and group fitness. Join a fast-growing franchise with a strong emphasis on service excellence and member experience.

Ideal candidates are energetic, detail-oriented, and able to multitask in a busy front desk environment. CPR/AED certification is required within 30 days of hire.