Member Experience Specialist - Front Desk

Excel Fitness; Plano (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Excel Fitness in Plano, TX is seeking a dedicated Team Player to help maintain a clean, welcoming club environment and provide excellent member service. You will assist with equipment use, tanning and other amenities while upholding safety and compliance standards.

The role requires strong communication, teamwork and problem-solving abilities, with flexibility to work full-time or part-time hours. Training and certifications are emphasized to ensure quality service for members and guests.

Qualifications

• Strong communication skills with internal and external customers.
• Team-oriented, motivated and well-organized.
• Ability to think critically and evaluate solutions to problems proactively.

Responsibilities

• Perform to your best abilities during your assigned work shift.
• Monitor and maintain club cleanliness and atmosphere.
• Operate and assist members with the use of equipment and amenities.
• Input and update member information into tablets and POS.
• Ensure members adhere to policies and guidelines and address infractions.
• Audit club inventory and coordinate with management on orders.

Skills

Communication

Teamwork

Problem solving

Attention to detail

Physical stamina

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Excel Fitness in Plano, TX is seeking a dedicated Team Player to help maintain a clean, welcoming club environment and provide excellent member service. You will assist with equipment use, tanning and other amenities while upholding safety and compliance standards.

The role requires strong communication, teamwork and problem-solving abilities, with flexibility to work full-time or part-time hours. Training and certifications are emphasized to ensure quality service for members and guests.