Front Desk Member Experience Specialist

Excel Fitness; Plano (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

MyFlexPay

Black Card Membership

EAP access

Paid Time Off

Job summary

Excel Fitness is seeking a front desk team member in Plano, TX to deliver exceptional member service and ensure a clean, welcoming environment. You will check members in, assist tours, and help with new memberships while supporting daily operations.

We value punctuality, reliability, and a positive attitude. This entry-level role offers a path to leadership as the company expands across multiple markets with ongoing growth opportunities.

Qualifications

• High School diploma or GED required.
• Must be 18 years of age or older.
• Exceptional customer service with a positive attitude.
• Punctuality and reliability required.
• Demonstrate diplomacy in all interactions.

Responsibilities

• Check members into the system.
• Take prospective members on tours and assist with sign-up.
• Facilitate updates to members’ accounts.
• Respond to member questions and concerns; escalate when needed.
• Detail cleaning in all areas of the facility.

Skills

Customer service

Positive attitude

Punctuality

Reliability

Diplomacy

Education

High School diploma/GED

Job description

Excel Fitness is seeking a front desk team member in Plano, TX to deliver exceptional member service and ensure a clean, welcoming environment. You will check members in, assist tours, and help with new memberships while supporting daily operations.

We value punctuality, reliability, and a positive attitude. This entry-level role offers a path to leadership as the company expands across multiple markets with ongoing growth opportunities.