Member Experience Specialist - Front Desk

Planet Fitness; Petaluma (CA); On-site; USD 21,000 - 30,000; Part time

Job summary

Planet Fitness in Petaluma, CA is seeking a friendly Member Services Representative to deliver a superior member experience through excellent customer service at the front desk.

You will greet members, answer phones, sign up new members, provide tours, process updates to accounts, and help keep the club clean. The role emphasizes a positive, reliable attitude and strong problem-solving skills.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency.
• Interest in fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability.
• Excellent customer service and problem-solving skills.
• Strong listening and empathy.
• Diplomacy in all interactions.
• Must be 18 years of age or older.
• High School diploma or GED required.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Answer phones and assist callers with questions.
• Check members into the system.
• Sign up new members.
• Give tours to prospective members.
• Facilitate updates to member accounts.
• Respond to member questions and concerns promptly and professionally, escalating when needed.
• Maintain the neatness and cleanliness of the club.

Skills

Customer service

Basic computer proficiency

Positive attitude

Punctuality and reliability

Active listening

Diplomacy

Education

High School Diploma or GED

Job description

Planet Fitness in Petaluma, CA is seeking a friendly Member Services Representative to deliver a superior member experience through excellent customer service at the front desk.

You will greet members, answer phones, sign up new members, provide tours, process updates to accounts, and help keep the club clean. The role emphasizes a positive, reliable attitude and strong problem-solving skills.