Member Experience Specialist

Planet Fitness; Santa Rosa (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Planet Fitness in Santa Rosa, CA is seeking a Member Services Representative to deliver a superior member experience. You will greet members and guests, handle front desk tasks, process sign-ups, provide tours to prospective members, and assist with account updates with a friendly, professional demeanor.

The role requires punctual, reliable staff with a passion for fitness and health, able to respond to member concerns promptly and maintain a clean club environment.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• High School diploma/GED or equivalent required.
• Must be 18 years of age or older.
• Punctuality and reliability are a must.
• Exceptional customer service skills; interact positively and professionally with members and coworkers.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle front desk activities: answer phones, assist callers with questions.
• Check members into the system and sign up new members.
• Take prospective members on tours.
• Facilitate updates to member accounts.
• Respond to member questions and concerns and escalate as needed.
• Maintain the neatness and cleanliness of the club.

Skills

Customer service

Basic computer skills

Positive attitude

Punctuality

Reliability

Active listening

Problem solving

Diplomacy

Education

High School diploma/GED

Job description

Planet Fitness in Santa Rosa, CA is seeking a Member Services Representative to deliver a superior member experience. You will greet members and guests, handle front desk tasks, process sign-ups, provide tours to prospective members, and assist with account updates with a friendly, professional demeanor.

The role requires punctual, reliable staff with a passion for fitness and health, able to respond to member concerns promptly and maintain a clean club environment.