Member Experience Specialist (Front Desk)

Hunter Super Techs - TurnPoint; Oshkosh (WI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Complimentary Black Card Membership

Company Facilitated Training

Advancement Opportunities

Rewards and Recognition Programs

Job summary

Planet Fitness in Oshkosh, WI is seeking a high-energy Member Services Representative to create a positive member experience through exceptional customer service. You will greet members, assist with front desk tasks, sign-ups, tours, and account updates, while maintaining a clean and welcoming club environment.

The role requires a passion for fitness, reliable attendance, and a positive attitude. Must be 18+, HS diploma, and possess basic computer skills.

Qualifications

• Experience in customer service is preferred.
• Must be able to interact with members in a positive and professional manner.
• Basic computer skills to operate the front desk system.

Responsibilities

• Greet members and guests with a friendly welcome.
• Handle front desk tasks including phone calls and signups.
• Check members in and assist with account updates.
• Give tours to prospective members and answer questions.
• Keep the club neat and organized throughout the shift.

Skills

Customer service

Basic computer

Positive attitude

Punctuality

Active listening

Professional communication

Education

HS diploma/GED

Job description

Planet Fitness in Oshkosh, WI is seeking a high-energy Member Services Representative to create a positive member experience through exceptional customer service. You will greet members, assist with front desk tasks, sign-ups, tours, and account updates, while maintaining a clean and welcoming club environment.

The role requires a passion for fitness, reliable attendance, and a positive attitude. Must be 18+, HS diploma, and possess basic computer skills.