Member Services Representative

Hunter Super Techs - TurnPoint; Oshkosh (WI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Complimentary Black Card Membership

Company Facilitated Training

Advancement Opportunities

Rewards and Recognition Programs

Job summary

Planet Fitness in Oshkosh, WI is seeking a high-energy Member Services Representative to create a positive member experience through exceptional customer service. You will greet members, assist with front desk tasks, sign-ups, tours, and account updates, while maintaining a clean and welcoming club environment.

The role requires a passion for fitness, reliable attendance, and a positive attitude. Must be 18+, HS diploma, and possess basic computer skills.

Qualifications

• Experience in customer service is preferred.
• Must be able to interact with members in a positive and professional manner.
• Basic computer skills to operate the front desk system.

Responsibilities

• Greet members and guests with a friendly welcome.
• Handle front desk tasks including phone calls and signups.
• Check members in and assist with account updates.
• Give tours to prospective members and answer questions.
• Keep the club neat and organized throughout the shift.

Skills

Customer service

Basic computer

Positive attitude

Punctuality

Active listening

Professional communication

Education

HS diploma/GED

Job description

Location

1971 S Koeller Street, Oshkosh, WI, 54902

Position

Member Services RepresentativeAt Planet Fitness, we pride ourselves in creating a culture that empowers people to live a healthy lifestyle. Our goal is to assist our members and our employees to reach their full potential. We are currently looking for a high energy individual with a passion for helping others and a drive to succeed to join our team! The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Why Planet Fitness?

Each of our employees receive:

• Complimentary Black Card Membership
• Company Facilitated Training
• Advancement Opportunities
• Rewards and Recognition Programs

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Additional Duties as assigned

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Physical Demands

Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occasionally lift up to 50 lbs. Must be able to frequently bend, reach, and kneel in order to complete cleaning tasks throughout the club. Will occasionally encounter cleaning chemicals during shift.