Member Experience Specialist — Front Desk

Planet Fitness; Milton (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fitness franchise is seeking a Member Services Representative in Milton, Georgia. The ideal candidate will provide exceptional customer service to members and guests, manage inquiries, check-ins, and maintain a clean facility. A high school diploma or GED is required, along with strong customer service skills and basic computer proficiency. This is an excellent opportunity to join a team focused on creating a welcoming atmosphere for all members.

Qualifications

• Customer service experience is preferred and essential.
• High school diploma or GED required.
• Must have basic computer skills with attention to detail.

Responsibilities

• Greet members and guests, ensuring exceptional service.
• Answer phones courteously and assist with inquiries.
• Check in members and provide tours to prospective clients.
• Maintain cleanliness of front desk and lobby areas.

Skills

Customer Service experience preferred

Basic computer proficiency with an eye for accuracy

Punctuality and reliability

Exceptional customer service skills

Education

High school diploma/GED

Job description

A leading fitness franchise is seeking a Member Services Representative in Milton, Georgia. The ideal candidate will provide exceptional customer service to members and guests, manage inquiries, check-ins, and maintain a clean facility. A high school diploma or GED is required, along with strong customer service skills and basic computer proficiency. This is an excellent opportunity to join a team focused on creating a welcoming atmosphere for all members.