Gym Front Desk & Member Experience Specialist

Planet Fitness - Eclipse Fitness Group; Hiram (GA); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading fitness franchise in Hiram, Georgia is looking for a Member Services Representative to create a positive member experience by providing exceptional customer service. Responsibilities include greeting members and guests, answering phone inquiries, managing member check-ins, and assisting with membership tours. Candidates should have a customer service background, basic computer skills, and a strong positive attitude. This role requires standing, walking, and the ability to lift up to 50 lbs. If you're passionate about fitness and health, this may be the role for you.

Qualifications

• Customer service background preferred.
• Strong listener with the ability to empathize and problem solve.
• Punctuality and reliability is a must.

Responsibilities

• Greet members and provide exceptional customer service.
• Answer phones and assist callers with questions.
• Check members into the system and sign up new members.

Skills

Customer service skills

Positive attitude

Basic computer proficiency

Education

High School diploma/GED equivalent

Job description

A leading fitness franchise in Hiram, Georgia is looking for a Member Services Representative to create a positive member experience by providing exceptional customer service. Responsibilities include greeting members and guests, answering phone inquiries, managing member check-ins, and assisting with membership tours. Candidates should have a customer service background, basic computer skills, and a strong positive attitude. This role requires standing, walking, and the ability to lift up to 50 lbs. If you're passionate about fitness and health, this may be the role for you.