Member Experience Specialist — Front Desk

careers-catawba-ymca; North Carolina; On-site; USD 15,000 - 19,000; Part time

Benefits offered by this job

Employee Assistance Program

Retirement Contribution

Job summary

YMCA of Catawba Valley is seeking a Member Services Associate to assist members at the front desk under the supervision of the Membership Director. The role includes enrollment support, program sign-ups, and answering questions while ensuring a welcoming atmosphere.

You will manage payments, oversee the cash drawer, and help with administrative tasks. You must understand YMCA programs well and explain them to members and potential members to foster engagement and satisfaction.

Qualifications

• High school graduate with previous general office experience.
• Good oral and written communication skills.
• Familiarity with the use of office equipment.
• Must pass the quiz for Daxko (membership software) training.
• Ability to work independently as well as part of the team to complete assignments.
• Strong organizational, math, and problem solving skills.

Responsibilities

• Providing primary attention to member needs
• Accepting payments for program, memberships, etc.
• Being responsible for cash drawer
• Monitoring member traffic to ensure proper usage of membership cards
• Answering the telephone and directing calls as required
• Keeping the displays clean and stocked, bulletin boards neat, etc.
• Keeping the workspace around the computers and coffee area clean and dusted
• Providing administrative assistance to the Membership Director
• Performing any other miscellaneous duties as assigned by the supervisor
• Must have a positive attitude and enthusiastic performance of duties
• Smile
• Engagement with members is a priority
• Paying attention to details and following through to ensure member satisfaction
• Having complete understanding of YMCA programs and services and the ability to explain these accurately to members and potential members
• Any other duties assigned by the Membership Director or Executive Director
• All YMCA staff are responsible for creating a safe, inclusive environment. This includes following all YMCA policies and procedures related to abuse prevention, reporting concerns or incidents immediately, and maintaining appropriate boundaries with youth and members

Skills

Customer service

Communication

Teamwork

Organizational skills

Attention to detail

Problem solving

Basic math

Independent work

Education

High school diploma

Tools

Daxko training

Job description

YMCA of Catawba Valley is seeking a Member Services Associate to assist members at the front desk under the supervision of the Membership Director. The role includes enrollment support, program sign-ups, and answering questions while ensuring a welcoming atmosphere.

You will manage payments, oversee the cash drawer, and help with administrative tasks. You must understand YMCA programs well and explain them to members and potential members to foster engagement and satisfaction.