Member Experience & Front Desk Associate

SSYMCA; Quincy (MA); On-site; USD 14,000 - 22,000; Part time

Job summary

South Shore YMCA is seeking an Associate Member Services at Hale Y and ELC in Quincy, MA. This role focuses on providing a safe, engaging and positive experience for all members and visitors, while handling membership transactions and program inquiries.

Reports to the Membership Director - Member Service. The position emphasizes customer service, relationship building with members, and adherence to YMCA policies and procedures.

Qualifications

• Customer service or front desk experience preferred.
• Ability to handle cash and process transactions accurately.

Responsibilities

• Welcome, greet and engage members and visitors with safety in mind.
• Process all membership and transaction paperwork accurately and efficiently.
• Handle and report incidents to the Member Service Directors.
• Manage cash balance, receipts and follow cash handling procedures.
• Keep the front desk and lobby clean and organized.

Job description

South Shore YMCA is seeking an Associate Member Services at Hale Y and ELC in Quincy, MA. This role focuses on providing a safe, engaging and positive experience for all members and visitors, while handling membership transactions and program inquiries.

Reports to the Membership Director - Member Service. The position emphasizes customer service, relationship building with members, and adherence to YMCA policies and procedures.