Member Experience & Service Associate

South Shore YMCA; Hanover (MA); On-site; USD 22,000 - 30,000; Part time

Job summary

South Shore YMCA in Hanover, MA is seeking a proactive Associate Member Services to ensure a safe, engaging, and positive experience for members and visitors at the front desk. You will greet, assist with memberships and transactions, and uphold YMCA policies while maintaining a welcoming environment.

Responsibilities include cash handling, reporting incidents, and providing information on programs and schedules.

Qualifications

• Welcomes members and visitors with a friendly, engaging manner.
• Processes membership transactions and registrations accurately.
• Maintains front desk organization and safety procedures.

Responsibilities

• Provide a safe, engaging and positive experience for members and visitors.
• Handle cash, receipts and cash procedures per policy.
• Educate members on YMCA policies and programs.
• Build relationships with members and recruit new members.
• Respond to inquiries and resolve problems or connect to the correct person.

Skills

Customer service

Cash handling

Front desk software

Communication

Teamwork

Job description

South Shore YMCA in Hanover, MA is seeking a proactive Associate Member Services to ensure a safe, engaging, and positive experience for members and visitors at the front desk. You will greet, assist with memberships and transactions, and uphold YMCA policies while maintaining a welcoming environment.

Responsibilities include cash handling, reporting incidents, and providing information on programs and schedules.