Member Experience Specialist (Front Desk)

Planet Fitness, Inc.; Dallas (TX); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

MyFlexPay

Free Planet Fitness Black Card

Employee Assistance Program (EAP)

Paid Time Off & Parental Leave

Health Insurance

Job summary

Planet Fitness Excel Fitness, a Planet Fitness franchise group, is seeking a front desk team member in Dallas, TX. You will ensure a positive member experience through outstanding service and cleanliness, with opportunities for career progression within the growing organization.

The role emphasizes frontline customer service, membership sign-ups, and maintaining club standards. Ideal candidates have a high school diploma, are at least 18, and bring a friendly, reliable attitude.

Qualifications

• High School diploma/GED equivalent required.
• Must be 18 years of age or older.
• Customer service background preferred.
• Exceptional customer service skills; interact positively and professionally with members and team.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Take prospective members on tours and assist with new sign-ups.
• Update members' accounts as needed.
• Respond to member questions professionally and escalate when appropriate.
• Maintain thorough, clean facility conditions.

Skills

Customer service

Punctuality

Professional conduct

Communication

Education

High School diploma/GED

Job description

Planet Fitness Excel Fitness, a Planet Fitness franchise group, is seeking a front desk team member in Dallas, TX. You will ensure a positive member experience through outstanding service and cleanliness, with opportunities for career progression within the growing organization.

The role emphasizes frontline customer service, membership sign-ups, and maintaining club standards. Ideal candidates have a high school diploma, are at least 18, and bring a friendly, reliable attitude.