Member Experience Specialist – Front Desk

Excel Fitness; Dallas (TX); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

MyFlexPay

Planet Fitness Black Card Membership

Employee Assistance Program (EAP)

Paid Time Off

Paid Parental Leave

Health Insurance Benefits

Job summary

Excel Fitness in Austin, TX seeks a friendly front desk team member to deliver exceptional member experiences and keep the club running smoothly. You will greet guests, check members in, give tours, and assist with sign-ups, while maintaining a clean, welcoming environment.

We value positive attitudes, reliability, and punctuality. This role offers pathways to advancement within our growing Planet Fitness franchise group across multiple states.

Qualifications

• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• People with positive mental attitudes excel here!
• Customer service background preferred.
• Punctuality and reliability is a must.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Take prospective members on tours then assist them with the new account sign-up process
• Facilitate needed updates to member's accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Detailed cleaning in all areas of the facility.

Skills

Customer service

Positive attitude

Punctuality

Diplomacy

Reliability

Education

High School diploma/GED

Job description

Excel Fitness in Austin, TX seeks a friendly front desk team member to deliver exceptional member experiences and keep the club running smoothly. You will greet guests, check members in, give tours, and assist with sign-ups, while maintaining a clean, welcoming environment.

We value positive attitudes, reliability, and punctuality. This role offers pathways to advancement within our growing Planet Fitness franchise group across multiple states.