Member Experience Specialist – Front Desk

Planet Fitness; Texas; Presencial; USD 28.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

MyFlexPay

Black Card

EAP Counseling

PTO & Health Benefits

Descripción de la vacante

Excel Fitness, a Planet Fitness franchise group based in Austin, TX, seeks a front desk Team Player to deliver a warm, professional member experience and maintain a clean facility. The role includes member sign-ups, tours, system check-ins, and timely handling of questions, with opportunities to advance as the organization grows across TX and neighboring markets.

Candidates should have a High School diploma or GED, a positive attitude, and reliable, punctual performance.

Formación

• Customer service background preferred.
• Punctuality and reliability is a must.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsabilidades

• Provide an exceptional customer service experience.
• Check members into the system.
• Take prospective members on tours then assist them with the new account sign-up process
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Detailed cleaning in all areas of the facility.

Conocimientos

Customer service

Punctuality

Reliability

Diplomacy

Positive attitude

Educación

High School diploma/GED

Descripción del empleo

Excel Fitness, a Planet Fitness franchise group based in Austin, TX, seeks a front desk Team Player to deliver a warm, professional member experience and maintain a clean facility. The role includes member sign-ups, tours, system check-ins, and timely handling of questions, with opportunities to advance as the organization grows across TX and neighboring markets.

Candidates should have a High School diploma or GED, a positive attitude, and reliable, punctual performance.