Member Experience Specialist - Front Desk

Excel Fitness; Clayton (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Excel Fitness is seeking a Team Player for our Clayton, NC club. You will help maintain a clean, safe, and welcoming environment, assist members with equipment, and input member data into tablets and POS. You’ll support promotions, trainings, and daily operations under supervision of the GM/AM.

The role requires standing for long periods, strong communication, and a willingness to work varied hours including evenings and weekends. Full- or part-time options available, nonexempt under FLSA.

Qualifications

• Must be at least 18 years old.
• High School Diploma or equivalent required.
• CPR/AED certification required before working alone; training provided within first 30 days if uncertified.

Responsibilities

• Maintain club cleanliness and atmosphere during shift.
• Operate and assist members with equipment and amenities.
• Input and update member information into tablets and POS.
• Audit club inventory and cash drawers daily.
• Ensure members follow policies and uphold Excel Fitness standards.
• Assist GM/AM with promotions, training, and operational strategies.
• Participate in team meetings and community events.

Skills

Customer service

Teamwork

Communication

Microsoft Office

POS familiarity

Education

CPR/AED certification

High School Diploma or equivalent

Tools

POS software

Job description

Excel Fitness is seeking a Team Player for our Clayton, NC club. You will help maintain a clean, safe, and welcoming environment, assist members with equipment, and input member data into tablets and POS. You’ll support promotions, trainings, and daily operations under supervision of the GM/AM.

The role requires standing for long periods, strong communication, and a willingness to work varied hours including evenings and weekends. Full- or part-time options available, nonexempt under FLSA.