Member Experience Associate - Gym Front Desk

Excel Fitness; Midlothian (TX); On-site; USD 15,000 - 20,000; Full time

Job summary

Excel Fitness is seeking a Team Player to support daily club operations, promote memberships, and maintain a welcoming atmosphere. You will handle cash drawers, assist members with equipment, and input data via tablets and POS while staying current with training and safety standards.

The role requires excellent communication, teamwork, and the ability to stand for long periods in a busy fitness environment. Availability for full- or part-time work is required.

Qualifications

• Must be at least 18 years old.
• High School Diploma or equivalent required.
• CPR Certification and AED Certification are required before working alone.

Responsibilities

• Perform to your best abilities during your assigned work shift.
• Monitor and maintain club cleanliness and atmosphere.
• Use Planet Fitness app for updates and features.
• Operate safely with required training.
• Audit and balance cash drawers daily.
• Input member information into tablets and POS accurately.
• Promote memberships and assist prospects and members.
• Ensure club compliance with policies and safety standards.

Skills

Customer service

Communication

Teamwork

Problem solving

Computer literacy

MS Office

Attention to detail

App proficiency

Stand for long periods

Education

High School Diploma or equivalent

CPR Certification and AED Certification

Tools

POS system

Tablet data entry

Planet Fitness app familiarity

Job description

Excel Fitness is seeking a Team Player to support daily club operations, promote memberships, and maintain a welcoming atmosphere. You will handle cash drawers, assist members with equipment, and input data via tablets and POS while staying current with training and safety standards.

The role requires excellent communication, teamwork, and the ability to stand for long periods in a busy fitness environment. Availability for full- or part-time work is required.