Member Experience Specialist

Excel Fitness; Havelock (NC); On-site; USD 16,531 - 24,796; Full time

Job summary

Excel Fitness in North Carolina is seeking a Team Player to support daily gym operations. You will maintain cleanliness, assist members, and help with promotions and inventory while ensuring safety and policy compliance.

The role requires 18+ years old, a high school diploma or equivalent, and CPR/AED certifications before working alone. Proficiency with Microsoft Office and POS systems is expected.

Qualifications

• Must be at least 18 years old and have a High School Diploma or equivalent.
• CPR and AED certifications required before working alone.
• Proficient in Microsoft Office and general computer use.

Responsibilities

• Perform to your best abilities during your assigned work shift.
• Monitor and maintain club cleanliness and atmosphere.
• Stay proficient in Planet Fitness app use, content, and updates.
• Audit club inventory and communicate with GM/AM on orders.
• Input and update member information into tablets and POS.
• Ensure members follow policies and address infractions.
• Provide a safe and secure environment for all members.
• Stock retail and janitorial items for the shift.
• Assist GM/AM with member promotions and operational strategies.
• Work environment may be loud; follow safety and training standards.

Skills

Customer service

Communication skills

Team oriented

Microsoft Office

Excel

Education

High School Diploma or equivalent

CPR Certification

AED Certification

Tools

Microsoft Office

POS system

Tablet input

Job description

Excel Fitness in North Carolina is seeking a Team Player to support daily gym operations. You will maintain cleanliness, assist members, and help with promotions and inventory while ensuring safety and policy compliance.

The role requires 18+ years old, a high school diploma or equivalent, and CPR/AED certifications before working alone. Proficiency with Microsoft Office and POS systems is expected.