Member Experience Specialist

Excel Fitness; Winterville (NC); Presencial; USD 17.000 - 22.000; Jornada completa

Descripción de la vacante

Excel Fitness in Winterville, NC is seeking a Team Player to support daily club operations, assist members, uphold cleanliness, and promote member engagement. You will handle front-desk tasks, inventory, and safety procedures while delivering high levels of service.

This role requires CPR/AED certification, HS diploma, and strong communication. Expect flexible hours, non-exempt status, and opportunities to grow within a fitness-focused team.

Formación

• Must be at least 18 years of age.
• High School Diploma or equivalent required.
• CPR Certification and AED Certification are required before working alone.
• Proficient in Microsoft Office and computer use.
• Familiar with Excel’s mission and Planet Fitness brand and operational requirements.

Responsabilidades

• Perform to best abilities during assigned work shift.
• Monitor and maintain club cleanliness and atmosphere.
• Operate and assist members with the use of equipment and amenities.
• Input and update member information into tablets and point of sale.
• Ensure members adhere to company policies and guidelines and address infractions.
• Provide a safe and secure environment for all members.
• Communicate with members and create a high level of member service.
• Audit club inventory and communicate with management on inventory orders.

Conocimientos

Customer service

Communication

Teamwork

Problem solving

Ability to stand long periods

Educación

High School Diploma or equivalent

CPR Certification

AED Certification

Herramientas

Microsoft Office

Excel

Descripción del empleo

Excel Fitness in Winterville, NC is seeking a Team Player to support daily club operations, assist members, uphold cleanliness, and promote member engagement. You will handle front-desk tasks, inventory, and safety procedures while delivering high levels of service.

This role requires CPR/AED certification, HS diploma, and strong communication. Expect flexible hours, non-exempt status, and opportunities to grow within a fitness-focused team.