Club Member Experience Specialist

Excel Fitness; Clayton (NC); On-site; USD 17,000 - 25,000; Full time

Job summary

Excel Fitness in Clayton, NC seeks a Team Player to support daily club operations, assist members, and maintain a clean, safe environment. You will input member data on tablets and operate the POS system while promoting our programs and policies.

The role demands strong communication and teamwork. Requirements include being 18+, a high school diploma, CPR/AED certification before working alone, and the ability to stand for long periods.

Qualifications

• Must be at least 18 years old.
• High School Diploma or equivalent required.
• CPR Certification and AED Certification are required before working alone.
• Comfortable standing for long periods of time.
• Great communication skills with internal and external customers.
• Team-oriented, motivated, and well-organized.
• Ability to think critically and evaluate solutions to problems proactively.
• Proficient in Microsoft Office and using a computer.
• Ability to handle sensitive and confidential information.
• Familiar with Planet Fitness brand and operational requirements.

Responsibilities

• Perform to your best abilities during your assigned work shift.
• Monitor and maintain club cleanliness and atmosphere.
• Stay proficient in Planet Fitness mobile app use, content, and updates.
• Ensure that all proper training has been completed to operate safely and efficiently.
• Conduct regular audits to ensure the club is presentable and up to Excel standards.
• Perform club walkarounds and complete assigned cleaning or associated tasks.
• Audit and balance cash drawers daily.
• Input and update member information into tablets and point of sale.
• Ensure members adhere to policies and guidelines and address infractions.
• Provide a safe and secure environment for all members.
• Communicate with members and create a high level of member service.
• Stock retail and janitorial items for the following shift.
• Understand and adhere to company standards and help resolve day-to-day member issues.
• Audit club inventory and communicate with GM, AM, and Shift Lead on recommendations.
• Stay up to date on required certifications and training courses.
• Participate in team meetings.
• Promote, tour, and assist prospects and potential members.
• Assist the GM and AM with membership promotions and operational strategies.
• Ensure compliance with state and federal laws and insurance requirements.
• Operate and assist members with equipment and amenities while adhering to processes.
• Assist GM and represent our company at community events and outreach activities.

Skills

CPR/AED Certification

Communication skills

Team oriented

Microsoft Office

Computer literacy

Physical stamina

Confidential information handling

Customer service

Brand knowledge (Planet Fitness)

Education

High School Diploma or equivalent

Tools

POS Systems

Tablet/POS input

Job description

Excel Fitness in Clayton, NC seeks a Team Player to support daily club operations, assist members, and maintain a clean, safe environment. You will input member data on tablets and operate the POS system while promoting our programs and policies.

The role demands strong communication and teamwork. Requirements include being 18+, a high school diploma, CPR/AED certification before working alone, and the ability to stand for long periods.