Member Experience Specialist

Excel Fitness; Kinston (NC); Hybrid; USD 24,000 - 36,000; Full time

Job summary

Excel Fitness in Kinston, NC seeks a Team Player to assist daily club operations, maintain cleanliness, and deliver high levels of member service. You will participate in audits, update member data at the desk, and support promotions and programs across shifts.

The role requires standing for long periods, CPR/AED certification, a high school diploma, and strong communication, teamwork, and problem-solving skills. Availability includes mornings, evenings, weekends, and potential nights.

Qualifications

• Must be at least 18 years old.
• High School Diploma or equivalent required.
• CPR Certification and AED Certification are required before working alone; training may be completed within the first 30 days of employment.
• Must be comfortable standing for long periods of time.
• Great communication skills with internal and external customers.
• Must be team-oriented, motivated, and well-organized.
• Ability to think critically and evaluate solutions to problems proactively.
• Familiar with Excel’s mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.

Responsibilities

• Perform to your best abilities during your assigned work shift.
• Monitor and maintain club cleanliness and atmosphere.
• Stay proficient in Planet Fitness mobile app use, content, and updates.
• Ensure that all proper training has been completed to operate safely and efficiently.
• Conduct regular audits to ensure the club is presentable and up to Excel standards.
• Perform club walkarounds and complete assigned cleaning or related tasks along with re-inspecting said tasks.
• Audit and balance cash drawers daily.
• Properly input and update member information into tablets and the point of sale.
• Ensure members adhere to policies and guidelines and address infractions.
• Provide a safe and secure environment for all members.
• Communicate with members and create a high level of member service.
• Stock retail and janitorial items for the following shift.
• Understand and adhere to company standards and help resolve day-to-day member issues.
• Audit club inventory and communicate with GM, AM, and Shift Lead on inventory orders.

Skills

Communication

Teamwork

Critical thinking

Organized

Education

High School Diploma or equivalent

CPR Certification

AED Certification

Tools

Microsoft Office

Job description

Excel Fitness in Kinston, NC seeks a Team Player to assist daily club operations, maintain cleanliness, and deliver high levels of member service. You will participate in audits, update member data at the desk, and support promotions and programs across shifts.

The role requires standing for long periods, CPR/AED certification, a high school diploma, and strong communication, teamwork, and problem-solving skills. Availability includes mornings, evenings, weekends, and potential nights.