Member Experience & Sales Specialist

Mitsubishi International Corporation; Lyndhurst (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

YMCA Lyndhurst is seeking a Member Service Representative to engage with members and guests, promoting memberships, handling payments, and guiding visitors through program enrollments. You will maintain accurate records, greet and assist callers, and support daily front desk operations in a fast-paced, member-focused environment.

The role requires strong communication, cash handling, and computer skills, with CPR/First Aid training completed within 30 days of hire.

Qualifications

• High school diploma or GED preferred.
• Cash handling and basic math skills.
• Computer and keyboarding experience.
• CPR and First Aid certification and safety training within 30 days of hire.

Responsibilities

• Assist members with inquiries and guide them according to YMCA guidelines.
• Process payments and balance cash drawer.
• Maintain front desk records and data entry for new members, renewals, and guests.
• Promote member sales and enroll participants in programs.
• Provide tours for prospective members as needed.
• Attend trainings and staff meetings.

Skills

Communication skills

Customer service

Cash handling

Multitasking

Professional demeanor

Education

High School Diploma or GED

Tools

DAXKO

Job description

YMCA Lyndhurst is seeking a Member Service Representative to engage with members and guests, promoting memberships, handling payments, and guiding visitors through program enrollments. You will maintain accurate records, greet and assist callers, and support daily front desk operations in a fast-paced, member-focused environment.

The role requires strong communication, cash handling, and computer skills, with CPR/First Aid training completed within 30 days of hire.