Member Experience & Service Specialist

YMCA of Metropolitan Fort Worth; Granbury (TX); On-site; USD 28,000 - 34,000; Full time

Job summary

YMCA of Metropolitan Fort Worth is seeking a Front Desk/Member Services professional to deliver exceptional service to members, guests and program participants. The role includes processing memberships, answering inquiries, and guiding visitors through programs and facilities with a welcoming, solution-oriented approach.

The ideal candidate demonstrates strong communication, problem-solving, and interpersonal skills, with experience in customer service and basic computer use.

Qualifications

• Certifications: ASHI Basic Life Support (ASHI CPR Pro).
• Excellent interpersonal and problem-solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.

Responsibilities

• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships.
• Builds relationships with members; helps members connect with one another and the YMCA.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Applies all YMCA policies dealing with member services.
• May hand out locker keys and towels; may monitor the locker rooms as required.
• Performs other duties as assigned.

Skills

Interpersonal skills

Problem-solving

Customer service experience

Basic computer skills

Job description

YMCA of Metropolitan Fort Worth is seeking a Front Desk/Member Services professional to deliver exceptional service to members, guests and program participants. The role includes processing memberships, answering inquiries, and guiding visitors through programs and facilities with a welcoming, solution-oriented approach.

The ideal candidate demonstrates strong communication, problem-solving, and interpersonal skills, with experience in customer service and basic computer use.