Member Experience Specialist

YMCA of Greater Indianapolis; Lebanon (IN); On-site; USD 26,000 - 32,000; Full time

Job summary

YMCA of Greater Indianapolis seeks a Member Services Representative I to welcome members, answer questions, register participants, and manage basic concierge tasks at the front desk.

You will handle member inquiries with courtesy, perform data entry, and support daily operations using YMCA software. This entry-level role emphasizes teamwork, reliability, and a commitment to the YMCA mission in a fast-paced environment.

Qualifications

• Must be at least 16 years old.
• High school diploma or equivalent preferred.
• Basic member service skills and telephone etiquette.
• Data entry skills and basic computer proficiency.
• Ability to learn and use YMCA software programs.
• Math and calculator proficiency.
• Knowledge of filing and basic office procedures and the ability to use the copier and fax machine.
• Obtain and maintain required training and demonstrate YMCA Leadership Competencies for the Member Services Representative I position.

Skills

Customer service

Telephone etiquette

Data entry

Basic computer skills

Office procedures

Math/calculator

Education

High school diploma or equivalent

Tools

YMCA software

Job description

YMCA of Greater Indianapolis seeks a Member Services Representative I to welcome members, answer questions, register participants, and manage basic concierge tasks at the front desk.

You will handle member inquiries with courtesy, perform data entry, and support daily operations using YMCA software. This entry-level role emphasizes teamwork, reliability, and a commitment to the YMCA mission in a fast-paced environment.