Member Experience Specialist — Free Membership

Ymca-of-the-Iowa-Mississippi-Valle; Davenport (IA); Vor Ort; USD 25.000 - 27.000; Vollzeit

Benefits dieser Stelle

Free membership

Program discounts

Child care discount

Summer camp discounts

Employee Assistance Program

Retirement plan

Tuition assistance

Flexible schedule

Career development

Zusammenfassung

YMCA of the Iowa Mississippi Valley is seeking a Member Services Representative to warmly greet members and guests, answer questions, and guide tours to help them find the best membership and programs.

You will use our membership software for check-ins, registrations and payments, maintain knowledge of YMCA offerings, and address member concerns promptly while upholding the Y's values.

Qualifikationen

• Provide exemplary customer service to members, callers, volunteers and visitors.
• Welcome members and guests with a warm smile, using their names and expressing gratitude.
• Utilize operations software for check-ins, registrations and payments.
• Must be able to obtain CPR/AED/FA certification (provided).

Aufgaben

• Greeting members and guiding tours to help find the right membership and programs.
• Answer questions, listen actively, and resolve member concerns promptly.
• Maintain up-to-date knowledge of YMCA programs and services.

Kenntnisse

Customer service

Active listening

Communication

People skills

Jobbeschreibung

YMCA of the Iowa Mississippi Valley is seeking a Member Services Representative to warmly greet members and guests, answer questions, and guide tours to help them find the best membership and programs.

You will use our membership software for check-ins, registrations and payments, maintain knowledge of YMCA offerings, and address member concerns promptly while upholding the Y's values.