Member Services Pro: Free Membership & Flexible Hours

Ymca-of-the-Iowa-Mississippi-Valle; Pleasant Valley Township (IA); On-site; USD 14,000 - 20,000; Full time

Benefits offered by this job

Free YMCA membership

Program discounts

Child care discount

Summer camp discounts

Employee assistance program

Retirement fund (Y).

Tuition assistance

Flexible schedules

Career development

Job summary

YMCA of the Iowa Mississippi Valley is seeking a Member Services Representative to join our team. You will greet members and guests, answer questions, and use our software to process check-ins, registrations, and payments.

The role focuses on building relationships with individuals and guiding them toward suitable memberships and programs. Ideal candidates provide friendly, responsive service, demonstrate active listening, and are able to lift up to 30 pounds while standing for several hours.

Qualifications

• Demonstrate exemplary customer service to all members, callers, volunteers and visitors.
• Welcomes members and guests with a warm smile and uses their names.
• Asks questions, listens actively and provides facility tours to help select memberships and programs.

Responsibilities

• Provide exemplary customer service to members, callers, volunteers and visitors.
• Welcome members and guests with a warm smile and use their names.
• Ask questions, listen actively and provide facility tours to help find the right membership and programs.

Skills

Customer service

Active listening

Relationship building

Communication

Education

CPR/AED/FA certification

Tools

YMCA operations software

Job description

YMCA of the Iowa Mississippi Valley is seeking a Member Services Representative to join our team. You will greet members and guests, answer questions, and use our software to process check-ins, registrations, and payments.

The role focuses on building relationships with individuals and guiding them toward suitable memberships and programs. Ideal candidates provide friendly, responsive service, demonstrate active listening, and are able to lift up to 30 pounds while standing for several hours.