Member Experience Specialist

YMCA of Greater Houston; The Woodlands (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

YMCA of Greater Houston is seeking a member services associate to provide service and information to current and prospective members through positive communication.

You will greet guests, answer inquiries about memberships and programs, process applications, enroll new members, and support the Membership Department's operations. The role emphasizes living YMCA values and delivering a high-value member experience.

Qualifications

• Minimum age 16 years.
• CPR/AED and First Aid certifications required within 30 days of hire.
• Excellent interpersonal and problem solving skills.
• Ability to connect with people of diverse backgrounds.
• Previous customer service or related experience.
• Basic knowledge of computers.

Responsibilities

• Promotes and incorporates the YMCA five core values into all activities.
• Answers inquiries and provides information on YMCA membership and programs.
• Provides prompt and courteous customer service to current and prospective members and guests in the Y and on the phone, contributing to member retention.
• Builds relationships with members; helps members connect with one another and the YMCA.
• Responds to and resolves members concerns.
• Enrolls new members and processes membership applications.
• Registers members and participants in classes and programs.
• Conducts interviews and/or tours of facility responsive to the needs of the prospective members; sells memberships.
• Implements procedures pertinent to the effective and efficient operation of the Membership Department. Ensures compliance with membership policies and procedures.
• Report suspicious and inappropriate behaviors and policy violations.
• Follows mandated abuse and incident reporting requirements.
• Meet timelines and deadlines related to supporting systems and employee compliance.
• Attends staff meetings and trainings as required.
• Other duties as assigned.

Skills

Interpersonal skills

Problem solving

Customer service

Diversity awareness

Computers basics

Job description

YMCA of Greater Houston is seeking a member services associate to provide service and information to current and prospective members through positive communication.

You will greet guests, answer inquiries about memberships and programs, process applications, enroll new members, and support the Membership Department's operations. The role emphasizes living YMCA values and delivering a high-value member experience.