Member Experience Specialist (Free Membership)

YMCA of Southern Maine; Biddeford (ME); On-site; USD 23,000 - 24,000; Part time

Benefits offered by this job

Free membership

Paid leave

Discounts

Retirement plan

Training & certs

Job summary

YMCA of Southern Maine is seeking a part-time Membership Services Representative to build relationships with members and provide friendly, professional customer service. The role includes greeting members, processing enrollments, and handling payments while promoting the Y’s mission and core values.

The schedule includes Saturday, Sunday, and Monday shifts at the Biddeford location, with opportunities for personal growth and training in a supportive team environment.

Qualifications

• Strong communication skills and respectful, clear interactions.
• Excellent customer service and problem-solving abilities.
• Attention to detail in data entry and transactions.

Responsibilities

• Honor the YMCA Promise and foster an inclusive, welcoming environment.
• Greet members and guests and provide accurate information over the phone and in person.
• Register members for programs and complete paperwork with receipts and data entry.
• Maintain accurate data tracking and documentation of transactions.
• Perform other duties as required.

Skills

Strong communication

Customer service

Attention to detail

Education

High school diploma or GED

Job description

YMCA of Southern Maine is seeking a part-time Membership Services Representative to build relationships with members and provide friendly, professional customer service. The role includes greeting members, processing enrollments, and handling payments while promoting the Y’s mission and core values.

The schedule includes Saturday, Sunday, and Monday shifts at the Biddeford location, with opportunities for personal growth and training in a supportive team environment.