Membership Services Representative - Portland Maine

YMCA of Southern Maine; Portland (ME); On-site; USD 23,000 - 25,000; Part time

Benefits offered by this job

Free personal membership

Paid leave

Discounts on programs

Training and advancement opportunities

Job summary

YMCA of Southern Maine seeks a friendly Membership Services Representative to build relationships with members and deliver professional customer service under the supervision of the Membership Director. You will greet members, assist with program registrations, and handle transactions at three Maine locations: Portland, Freeport, and Biddeford.

Schedule is 3:00pm–8:00pm; the role offers a free personal membership, earned paid leave, and program discounts, along with training and advancement

Qualifications

• High school diploma or GED required.
• Strong communication and customer service skills.
• Ability to work with frequent distractions and interruptions.
• Accurate data entry and cash handling.

Responsibilities

• Greet members and guests and provide accurate information on programs and services.
• Register members into programs and process payments.
• Maintain accurate data tracking and documentation.
• Reconcile cash drawer and handle monetary transactions during shifts.
• Promote YMCA mission and core values in daily interactions.

Skills

Communication skills

Customer service

Attention to detail

Multi-tasking

Education

High school diploma or GED

Job description

Under the supervision of the Membership Director, the Membership Services Representative builds relationships with members and provide helpful, friendly and professional customer service. They are responsible for ensuring the membership department conveys the mission, purpose, image and core values of the YMCA of Southern Maine.

Schedule: 300pm - 800 pm

Location:

• 70 Forest Ave Portland, Maine 04104 United States
• 14 Old South Freeport Road Freeport, Maine 04032 United States
• 3 Pomerleau Street Biddeford, Maine 04005 United States

Notice Regarding Maine Employer Surveillance Statute Pursuant to Maine's Employer Surveillance Statute, prospective employees are notified that the YMCA of Southern Maine may engage in electronic monitoring of employees. "Electronic monitoring" is defined as the collection of information on an employer's premises concerning employees' activities or communications by any means other than direct observation, including the use of a computer, telephone, wire, radio, camera, electromagnetic, photoelectronic, or photo-optical systems. Information collected may be used for legitimate business purposes, including safety, security, compliance, and operational management.

• Inclusion - Honors the YMCA of Southern Maine’s Promise Statement. Models a commitment to equity and inclusion. Creates a safe environment that helps all feel welcome and respected. Promotes feelings of mutual respect, acceptance, and appreciation.
• Relationship Building - Develop positive, authentic relationships within the Y that lead to greater awareness of the Y’s mission and impact, growth in number of people served, as well as revenue. Greet all members and guests and provide excellent customer service on the phone and in person by providing complete and accurate information to members. Learn current and prospective member’s needs and interests through appropriate questioning and listening techniques highlight how the Y can meet these needs and interests. Listens and expresses self effectively and with an understanding of the needs of a particular audience.
• Personal Growth - Maintains a high degree of emotional maturity and interpersonal skills and is committed to personal growth and skill acquisition.
• Operations & Safety - Demonstrates clear knowledge and understanding of YMCA of Southern Maine membership policies and procedures by accurately conveying and implementing with members. Is knowledgeable on all programs and membership events. Incorporates YMCA mission and core values in daily interactions with members.
• Data Tracking & Documentation -Maintains accurate and consistent data tracking and documentation, as required. Registers members into programs including completion of all paperwork, receipt of monies and data input into software system. Manages all monetary transactions accurately including accepting payments, issuing receipts, providing change and reconciling cash drawer at completion of shift. Processes all membership transactions effectively and accurately.
• Other duties as required.
• Has a high school diploma or GED.
• Demonstrates strong communication skills, including an ability to communicate effectively and respectfully.
• Exercises good judgment and provides excellent customer service.
• Pays attention to detail.
• Can work with frequent distractions and interruptions.
• Free personal membership
• Earned Paid Leave
• Generous program discounts
• Meaningful assistance programs like mentoring and retirement (403(b) and Y Retirement when eligible)
• Training, certification and advancement opportunities

USD $17.00 - USD $17.50 /Hr.