Member Experience & Relations Specialist

YMCA of the USA; Portland (ME); On-site; USD 20,664 - 24,796; Part time

Job summary

YMCA of Southern Maine is seeking a Membership Services Representative to build relationships with members and deliver friendly, professional customer service.

Under the supervision of the Membership Director, you will convey the YMCA’s mission, values and brand while handling program registrations, payments and inquiries at the Biddeford location. This role emphasizes inclusion, communication and teamwork.

Qualifications

• Promotes inclusion and respects the YMCA of Southern Maine’s Promise Statement.
• Develops positive, authentic relationships to advance the Y’s mission and impact, and to increase services.
• Maintains a high degree of emotional maturity and pursues personal growth.
• Understands YMCA membership policies and programs and applies them in daily work.
• Maintains accurate data tracking, documentation and cash handling during transactions.

Responsibilities

• Greet members and guests with friendly, helpful service in person and by phone.
• Register members into programs and process payments accurately and efficiently.
• Provide excellent customer service while relaying information about programs and events.
• Input data into the software system and keep records up to date.
• Communicate the YMCA mission and core values in daily interactions with members.
• Perform other duties as required.

Skills

Relationship Building

Customer Service

Communication Skills

Attention to detail

Emotional maturity

Education

High school diploma or GED

Job description

YMCA of Southern Maine is seeking a Membership Services Representative to build relationships with members and deliver friendly, professional customer service.

Under the supervision of the Membership Director, you will convey the YMCA’s mission, values and brand while handling program registrations, payments and inquiries at the Biddeford location. This role emphasizes inclusion, communication and teamwork.