Member Experience Specialist — Free Gym Membership

HFP Almeda, LLC; California; On-site; USD 11,000 - 16,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) plan after 12 months

Free PF Black Card gym membership

Growth opportunities

Job summary

Houston Fitness Partners, a Planet Fitness franchisee, seeks a Member Service Representative in California to greet members, handle inquiries, and support sales in a fast-paced club. This hourly position emphasizes high-energy, friendly service, basic computer use, and the ability to lift light materials; benefits include health coverage, 401(k) after 12 months, and a Free PF Black Card membership.

Join a team that values honesty, accountability, and initiative, with opportunities for growth and

Qualifications

• Superior customer service skills, preferably 6-12 months of face-to-face customer service experience.
• Self-starter who takes initiative with minimal direction and supervision.
• Must be punctual and dependable with a solid work ethic.
• Basic computer proficiency and ability to manage multiple responsibilities.

Responsibilities

• Greet members/guests as they enter and exit the club with confidence, high-energy, and professionalism.
• Anticipate member’s/guest’s need and respond promptly by delivering efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Answer phones promptly and in a friendly manner.
• Assist callers with knowledgeable and accurate information during their inquiries.
• Utilize strong communication and problem-solving skills to resolve customer concerns, ensuring a positive experience.
• Perform prospective member calls and tours; assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regular, consistent cleaning and sanitizing of the club and equipment for up to 50% of the shift.
• Ability to answer questions regarding business procedures and policies accurately and in a customer-friendly way.

Skills

Customer service

Initiative

Punctuality

Basic computer skills

Job description

Houston Fitness Partners, a Planet Fitness franchisee, seeks a Member Service Representative in California to greet members, handle inquiries, and support sales in a fast-paced club. This hourly position emphasizes high-energy, friendly service, basic computer use, and the ability to lift light materials; benefits include health coverage, 401(k) after 12 months, and a Free PF Black Card membership.

Join a team that values honesty, accountability, and initiative, with opportunities for growth and