Member Experience Specialist | Free Gym Membership

Planet Fitness; Ames (IA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one family member or friend

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

Health Savings Account (HSA)

Advancement Opportunities

Job summary

A leading fitness franchise is seeking a Customer Service Representative in Ames, Iowa. The candidate will be responsible for new member sales and ensuring a great customer experience by providing exceptional service. Key duties include greeting potential members, handling front desk tasks, and resolving member service issues. Ideal candidates should have strong customer service skills and basic computer proficiency. The position offers a range of benefits including free membership and health insurance.

Qualifications

• Must have honesty and a good work ethic.
• Experience in providing excellent customer service.
• Basic computer skills are essential.

Responsibilities

• Greet potential members and ensure a positive customer experience.
• Handle front desk tasks like answering phone calls and member check-ins.
• Facilitate member service issues and questions.

Skills

Honesty and good work ethic

Strong customer service skills

Basic computer proficiency

Job description

A leading fitness franchise is seeking a Customer Service Representative in Ames, Iowa. The candidate will be responsible for new member sales and ensuring a great customer experience by providing exceptional service. Key duties include greeting potential members, handling front desk tasks, and resolving member service issues. Ideal candidates should have strong customer service skills and basic computer proficiency. The position offers a range of benefits including free membership and health insurance.