Member Experience Specialist — Flexible Schedule (Gym)

Crunch Fitness - Fit Fusion LLC; Round Lake (IL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Opportunity for advancement

Job summary

A well-known fitness company in Round Lake is seeking a Member Service Representative to engage with members and provide excellent customer service. Responsibilities include assisting with membership sales, checking in members, and answering phone inquiries. The ideal candidate has customer service experience, strong communication skills, and must obtain CPR/AED certification within 30 days of hire.

Qualifications

• Minimum 1 year of experience in a service-oriented position preferred.
• CPR/AED certification required (can be obtained within 30 days of hire).

Responsibilities

• Greets all members & guests with a focus on member engagement and retention.
• Assists with membership, retail and tanning product sales.
• Delivers on new member enrollment expectations.
• Checks in all members and guests.
• Answers phones in a courteous, helpful, professional manner.

Skills

Customer service orientation

Effective communication

Proficiency in reading and writing

Job description

A well-known fitness company in Round Lake is seeking a Member Service Representative to engage with members and provide excellent customer service. Responsibilities include assisting with membership sales, checking in members, and answering phone inquiries. The ideal candidate has customer service experience, strong communication skills, and must obtain CPR/AED certification within 30 days of hire.