Member Experience Specialist — Flexible Schedule

Crunch Fitness; Colorado Springs (CO); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Opportunity for advancement

Job summary

A leading fitness company in Colorado Springs is seeking a Member Service Representative to cultivate a positive gym environment and ensure customer satisfaction. The ideal candidate will have a strong customer service orientation and experience in a service role. Responsibilities include greeting members, assisting with memberships, and promoting gym services. CPR/AED certification is required within 30 days of hire. This position offers a chance to grow in the fitness industry and contribute to an energetic team.

Qualifications

• Minimum 1 year of experience in a service-oriented position preferred.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills.
• CPR/AED certification required (can be obtained within 30 days of hire).

Responsibilities

• Greets all members & guests with a focus on member engagement and retention.
• Assists with membership, retail and tanning product sales.
• Promotes membership privileges including tanning and group fitness.
• Delivers on new member enrollment expectations.
• Checks in all members and guests in accordance with company procedures.

Skills

Customer service orientation

Effective communication

Ability to follow procedures

Job description

A leading fitness company in Colorado Springs is seeking a Member Service Representative to cultivate a positive gym environment and ensure customer satisfaction. The ideal candidate will have a strong customer service orientation and experience in a service role. Responsibilities include greeting members, assisting with memberships, and promoting gym services. CPR/AED certification is required within 30 days of hire. This position offers a chance to grow in the fitness industry and contribute to an energetic team.